Privacy policy

Ask the Agent Privacy Policy

Last Updated: August 23, 2022

This Website is operated by Ask the Agent, Inc. (“ATA”, “we”, “us” and/or “our”). At Ask the Agent, we take protecting your privacy seriously. In order for you to utilize or inquire about our services, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.

What’s covered by this policy

This policy explains:

What personal information we collect and why we collect it;
How we use that information;
How we share that information; and
How to exercise your rights with respect to that information.

Personal information we collect

If you contact ATA in order to inquire about or otherwise make use of our services, we may collect personal information such as:

Your name, address, email address, telephone number and other contact information;
Payment information if you purchase our products or services; and
Any additional information about you or your company that you provide when you communicate with us.

Log information

ATA automatically gathers and stores certain information in our server logs about the use of ATA’s services, including the number of unique visitors, the frequency of visits, how users interact with our services, user experience preferences, and other information that may help ATA improve the user experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include personal information such as: IP address, Unique Device Identifier, CallerID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; hardware information, hardware and system settings, browser type, browser language, the date and time of your request, or referral URL.

Tracking technologies

ATA and its partners use cookies or similar technologies on our websites to analyze trends, administer the site, track users’ movements around the site, tailor and deliver advertising that may be more relevant or interesting to our users, and gather demographic information about our user base as a whole.

A cookie is a small data file that is managed by your web browser or other application and stored on your local system. ATA uses session and persistent cookies to, among other things, identify your device during a particular interaction, analyze your behavior during a particular visit, and serve you advertising.

You may opt out of third-party cookies or similar tracking technologies used to serve you targeted advertising based on your personal information (e.g., device information) in our cookie banner or, if you are a California consumer, by following the “Sale of Personal Information” instructions contained in the Your California privacy rights section below.

You can also elect to block all cookies from first parties (such as ATA) and from third parties (such as entities involved in advertising) by using the cookie blocking options built into your browser software. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647 (Chrome);
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
https://www.opera.com/help/tutorials/security/cookies/ (Opera);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/en-us/HT201265 (Safari); and
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Please note, however, that if you do decide to block cookies or similar technologies, some parts of ATA’s sites may not function correctly.

In addition, associations in the digital advertising ecosystem provide methods for opting out of interest-based advertising (i.e., advertising that’s been customized based on predictions about your interests generated from your visits to different sites). If you wish to opt out of interest-based advertising click here or if you are located in the European Union click here. The Digital Advertising Alliance (http://optout.aboutads.info) and the YourOnlineChoices page (http://www.youronlinechoices.com) also provide opt-out mechanisms. Please note you will continue to receive generic ads.

Do Not Track

Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including ATA sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.

Third-party data sources

ATA may leverage external data sources in order to provide context and background on the users of its services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.

How we use your personal information

For individuals sharing personal information with ATA in order to inquire about or otherwise make use of our services, we will use your personal information in order to provide the requested information, products, and/or services. Such uses may include:

Provide our services, including processing requested transactions;
Improving the quality of our services;
Sending communications about our products and services;
Enabling our business partners and service providers to perform certain activities on our behalf;
Establish and verify your identity;
Process payments;
Provide technical support;
Protect and improve our services;
Offer updates, notices and other information about applications and services available from ATA or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to ATA’s use or disclosure of your personal information for marketing and promotional purposes by contacting ATA as outlined in Where to turn with questions section of this Policy);
Respond to your questions, inquiries, comments and instructions;
To enforce the applicable Terms of Service (http://www.asktheagent.com/terms-of-service);
Comply with the law and defend our rights;
Track and analyze de-identified data and provide such data to third parties that provide services to ATA;
Protect against fraud and potential fraud;
Notify you of any known breach of your personal information; and
Maintain the security and integrity of ATA’s systems and services.

How we share your personal information

We will not use or disclose your personal information to non-affiliated third parties except as disclosed in this policy.

ATA may transfer your personal information to:

Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing. These companies are required to comply with the principles set out in this Policy and only use such information for the purposes for which it was provided to them; and
A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof. In such an event, we will provide notice of any material change to this policy, in the manner described in this policy. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.

ATA may also disclose your personal information to:

Comply with the law and/or legal process in which a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding);
Defend our rights and/or property or the rights and property of others;
Enforce our Terms of Use and/or this policy;
Respond to claims that the content(s) of a communication violates the rights of another; or
Detect, prevent or otherwise address fraud, security, or technical issues.

How we protect your personal information

We use commercially reasonable technical, administrative, and physical controls best practices to protect your personal information including data encryption where appropriate; however, since the internet is not a 100% secure environment, we cannot ensure the security of personal information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such personal information, you do so at your own risk. We will notify you of any confirmed security breach of your personal information to the extent required by and in accordance with applicable law.

How long we keep your personal information

ATA will retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or not prohibited by applicable law.

Your rights related to your personal information

While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.

Upon your request and as allowed or required by law and consistent with our policies, you may request ATA to take the following actions with your personal information: (i) provide you with a copy, (ii) correct, (iii) update, or (iv) delete. To make such a request, or if you have a privacy-related complaint, please contact ATA via postal mail or email as provided in the Where to turn with questions section of this policy.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at agentsupport@asktheagent.com.

For non-U.S. residents

We may transfer personal information that we collect about you outside of the country in which it was collected. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring personal information about yourself to a country and jurisdiction that does not have the same data protection laws as the European Union or other region. By doing so, you are consenting to the transfer, use, and disclosure of personal information about yourself to the U.S. as described in this policy.

A few notes about social media

Please be aware that any information that you submit to a social media site such as Facebook, Instagram or Twitter is done at your own risk and without any expectation of privacy. ATA cannot control the actions of social media site users and is not responsible for any content or submissions contained on such sites. You should always review the privacy policy of any third-party website, product, service, or application.

By using any functionality that permits submissions to social media sites, you are indicating that you have reviewed the applicable privacy policy and terms of use of that site. Additionally, in the event that we offer functionality through our services that permits the posting of content on social media, please be aware that these sites may allow you to publicly post and share this content. ATA cannot guarantee the privacy and safety of these sites and is therefore not responsible for any content you post. Use these features at your own risk.

Children under 13

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that your child is accessing the services and providing personal information without your consent, please contact us by using the information provided below. We will take steps to remove personal information from our storage systems and terminate the account (where applicable) if we determine that a child under 13 has accessed the services.

How you are notified if the policy changes

We may change this policy from time to time. If we do, we will post the updated policy with the last revised date. Your continued participation in the ATA websites and/or our services means that you consent to the updates. You should periodically read the policy to understand our privacy practices.

If we make material changes to this Policy, we will notify you in the site, product, service, or application or by email and seek your affirmative consent where required.

Communicating with you electronically

By participating in the ATA websites and/or our services, you agree that we can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy).

Commercial messages

Where required, ATA will seek your express consent to send you such messages. This consent is sought by Ask the Agent, Inc., 2665 N. Atlantic Avenue, #401, Daytona Beach, Florida 32118. You may withdraw your consent by using the “unsubscribe” link located in the Where to turn with questions section of this Policy.

Your California privacy rights

California Shine the Light Law

California residents may opt-out of ATA disclosing their personal information to third parties for their marketing purposes. If you are a California resident and do not want ATA to disclose your information to third parties for their marketing purposes, please contact ATA by any of the ways described in the Where to turn with questions section below and ATA will respond within 30 days.

California Consumer Privacy Act (CCPA)

The CCPA provides privacy protections for California consumers through the provision of certain disclosures and granting of specific rights. If you are a California consumer, the following sections provide you with these disclosures and information about your rights and how to exercise them, should you choose to do so.

Categories of Personal Information we collect

In the preceding 12 months, we have collected the categories of Personal Information described in the Personal Information we collect section of this Policy. These categories are classified under the CCPA as follows:

Personal Information under CCPA	Categories of Personal Information
Identifiers	Name, mailing address, email address, cell phone number, CallerID / ANI (Automatic Number Identification) information
California Customer Records personal information categories	Name, mailing address, email address, cell phone number, CallerID / ANI (Automatic Number Identification) information, and financial information such as credit card number and debit card number
Protected classification characteristics under California or federal law	Demographic information including age, marital status, and sex (including gender)
Commercial information	Records of products or services you have purchased from us
Internet or other similar network activity	Information we collect when you visit our websites: IP address, unique device identifier, the content of web pages, transactions with APIs (Application Program Interface), hardware information, hardware and system settings, browser type, browser language, the date and time of your request, referral URL, and cookies
Sensory information	Audio information from customer interactions with call center representatives
Inferences from Personal Information	Inferences we draw from the Personal Information we collect from you to potentially offer products or services that we believe would be a good fit for you

Categories of sources of Personal Information

We collect Personal Information from the following categories of sources:

Directly from you;
Partners and affiliates that assist us in providing products and services to you;
Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing; and
Non-affiliated companies that provide us with demographic information.

Business purposes for collecting Personal Information

We may use or disclose the Personal Information we collect for one or more of the following business purposes:

Provide our services, including processing requested transactions;
Improving the quality of our services;
Sending communications about our products and services;
Enabling our business partners and service providers to perform certain activities on our behalf;
Establish and verify your identity;
Process payments;
Provide technical support;
Protect and improve our services;
Offer updates, notices and other information about applications and services available from ATA or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to ATA’s use or disclosure of your personal information for marketing and promotional purposes by contacting ATA as outlined in Where to turn with questions section of this Policy);
Respond to your questions, inquiries, comments and instructions;
To enforce the applicable Terms of Service (http://www.asktheagent.com/terms-of-service);
Comply with the law and defend our rights;
Track and analyze de-identified data and provide such data to third parties that provide services to ATA;
Protect against fraud and potential fraud;
Notify you of any known breach of your personal information; and
Maintain the security and integrity of ATA’s systems and services.

Disclosure of Personal Information for a business purpose

We may disclose your Personal Information to the following categories of third parties:

Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing. These companies are required to comply with the principles set out in this Policy and only use such information for the purposes for which it was provided to them; and
A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In such an event, we will provide notice of any material change to this Policy, or our Services, in the manner described in this Policy. In these circumstances, Personal Information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.

ATA may also disclose your personal information to additional categories of third parties to:

Comply with the law and/or legal process in which a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding);
Defend our rights and/or property or the rights and property of others;
Enforce our Terms of Use and/or this policy;
Respond to claims that the content(s) of a communication violates the rights of another; or
Detect, prevent or otherwise address fraud, security, or technical issues.

In the preceding 12 months, we have disclosed the following categories of Personal Information to third parties for a business purpose:

Identifiers;
California Customer Records personal information categories;
Protected classification characteristics under California or federal law;
Commercial information;
Internet or other similar network activity;
Sensory information (i.e., audio information); and
Inferences drawn (e.g., preferences) from Personal Information.

Sale of your Personal Information

We do not sell any Personal Information as the term is traditionally understood. However, under the CCPA, in the preceding 12 months certain methods of advertising we have used could be considered a sale of personal information to third parties that assist us in providing, maintaining and operating our marketing. This personal information includes the following categories:

Identifiers;
Internet or other similar network activity; and
Inferences from personal information.

We use this personal information to tailor and deliver advertising that may be more relevant or interesting to you, including serving targeted ads.

You may opt out of the sale of your personal information by contacting us by telephone or mail as provided in the Where to turn with questions section below.

In addition, if you visit our website, we engage in selling that may not identify you specifically, but rather the device or browser you use. You may opt out of this type of selling by toggling off certain cookies or other similar technologies. This is done by blocking and deleting cookies or similar technologies in your browser. Please note, however, that if you do decide to block cookies or similar tracking technologies, some parts of our sites may not function correctly.

We do not sell the personal information of individuals under the age of 16 if we have actual knowledge of the individuals’ age.

Access to and deletion of your Personal Information

Information Request: By submitting an information request, you may ask that ATA provide you with a copy of your Personal Information.
Deletion Request: By submitting a deletion request, you may ask that ATA delete any of your Personal Information that we have collected about you and retained, subject to certain exceptions. These exceptions include but are not limited to the following:

Providing a good or service that you requested, taking actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise performing our contract with you;
Detecting security incidents and protecting against fraud or illegal activity;
Debugging products and services;
Enabling solely internal uses that are reasonably aligned with consumer expectations;
Complying with a legal obligation; and
Making other internal and lawful uses of your Personal Information that are compatible with the context for which you provided it.

To make such an access or deletion request, please contact ATA as provided in the Where to turn with questions section below. We will not discriminate against you for exercising any of your rights related to your Personal Information.

Accountability and Governance

ATA has implemented various measures to monitor compliance with and enforce this Policy.

Exclusions

This Policy shall not apply to any unsolicited information you provide to ATA through our website, our services, or through any other means. This includes, but is not limited to, information posted to any public areas of our website or our services, such as forums, any ideas for new products or services, or modifications to existing products or services, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and ATA shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

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SMS Privacy Policy

Effective Date: 8/9/23

This Privacy Policy explains how ASK THE AGENT, INC. collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at www.asktheagent.com.

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, through a web form, during registration, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

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Other Terms and Conditions

Your access to and use of our website and our services is subject to the Ask the Agent End User License Agreement at www.asktheagent.com/eula.

Where to turn with questions

If you have any questions about this policy, about our site, or want to request access to, correction, or deletion of your personal information, or have a privacy-related complaint, you can contact ATA at:

Attn: Data Protection Department

Ask the Agent, Inc.

2665 N. Atlantic Avenue, #401

Daytona Beach, Florida 32118

Email: agentsupport@asktheagent.com